RD Avery are committed to protecting your privacy.  This statement describes how RD Avery collects and uses personal information.  The terms of this statement may change, so please check it from time to time.

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you.  We use appropriate technologies to safeguard your details, and keep to strict security standards to prevent unauthorised access to it.

New GDPR regulations come into force on 25th May 2018.  The main changes from the current Data Protection Act is that this gives individuals guidance on how, if they wish, they can exercise their rights which is why we are publishing a new Privacy Notice to make it easier for you to find out how we use and protect your information within RD Avery Ltd.  We won’t be changing the ways we use your personal information, but the new notice will provide you with additional details such as

  • Your increased rights in relation to the information to hold about you

  • How we keep your personal information secure

  • The types of personal information we collect about you and how we use it

  • The legal grounds for how we use your information

If you have any queries about this privacy statement, please contact us at or by post to RD Avery Limited, New Road, Landford, Salisbury, Wiltshire SP5 2AZ.

RD Avery Limited.  Registered in England.  Registered Number: 8547181.  Registered Office: Unit 17 Sarum Business Park, Lancaster Road, Salisbury, Wiltshire, SP4 6FB.  VAT Registration Number: 163 2042 45.

Tel: 01794 323 296


Privacy statement

RD Avery Ltd fully support the General Data Protection Regulation (GDPR) which comes into force on 25th May 2018 and will comply with the requirements of this Regulation within our organisation.

Our Data Controller is Susan Avery who will oversee the collection and use of your data.

Here at RD Avery Ltd we hold information about you as an individual –

  • Name

  • Contact details including phone numbers, postal address and email addresses

  • Vehicle details – including but not limited to DVLA info/MOT/invoicing history

  • Payment details

This information will only be used to

  • provide a service in connection with the recovery, repair and/or maintenance of your vehicle

  • communicate regarding ongoing jobs, estimates and important vehicle dates.

  • for internal record keeping including but not limited to accounting queries

  • to send you news, offers and promotions relating to your vehicle

Details of vehicle registration, chassis number etc may be used to identify correct parts are obtained from manufacturer/distributors.

These details will be kept on our system for the duration of your account with us along with vehicle and invoicing history.

You have the right to opt-out of the storage and use of your data at any time by visiting the online portal, or in respect of recovery, by requesting this by email or by completing a form available from the office.


What information do we collect and how do we use it?

We obtain personal information from you and use it as follows:

Information requests

We use contact information from web forms, emails, mail and telephone to send you information or materials that you have requested or to provide you a service.  Your contact information is also used to contact you when necessary, for example, to fulfil a query or to provide a service.

Applying for a job

We will collect data about you, both personal data (such as your name and contact details) and also sensitive personal data (such as information in your CV).  The personal data and sensitive personal data will be stored, processed, used and disclosed by us in the following ways:

  • To facilitate the recruitment process

  • To answer your questions and enquiries

  • To third parties where we have retained them to provide services that we, you or our client have requested including references, qualifications and criminal reference checking services, and verification of the details you have provided from third party source.

  • To use your information on an anonymised basis to monitor compliance with our equal opportunities policy

Applying for services

We will collect data about you, personal data (such as your name and contact details).  The personal data will be stored, processed and used in the following ways:

  • Providing and administering our services

  • Monitoring the quality of services provided

  • To answer your questions and enquiries

Cookies and IP addresses

We measure visits to our websites in order to improve its usability.  The data we collect may contain personal information (an IP address and/or cookies).  We do not link IP addresses to individuals.  Your IP addresses are used for internal research and promotion purposes and are not provided to third parties.  Cookies issued by us only contain a unique number and therefore contain no personal data.  We do not link cookies to individuals other than to recognise repeat visits.

(IP address definition – An IP address is a series of numbers that identify computers on the internet.  IP addresses can theoretically be linked to an individual.  Such linking requires additional information (particularly from the internet provider who issued the IP address or from the visitor themselves).  For that reason IP addresses are considered personal data.)

(Cookie definition – A cookie is a small file that is stored on the computer of a visitor when they visit a website.  If they visit the website again, the cookie shows that it is a repeat visit.  As the visitor is recognised though the cookie, cookies are considered personal data.  In addition, cookies may contain personal data themselves.)

Cookies on RD Avery websites

We employ a number of cookies across our websites in order to enhance the user experience, and ensure that we are able to provide the relevant content that our visitors expect.
To do this we use a combination of session, persistent and third party cookies.

Information about the cookies we employ

Session cookies

Session cookies allow our users to link their actions during browser sessions; they expire after a session and are not stored long term.  We use this type of cookie to maintain a user session on the websites; we also use session cookies to collect data on how visitors use our website, for example: what type of browser they are using and which pages are popular.

Persistent cookies

Persistent cookies are stored on a user’s device in between browser sessions which allows the preferences or actions of the user across a site to be remembered.  We use persistent cookies to make our website more accessible to users.  These cookies help us to provide the user with the text size and colour options they require.

Third party cookies

Third party cookies are set by a domain other than the one visited by the user.  We use these cookies for our work with third party organisations, to allow us to understand the journey that our visitors take to get to our website.

What happens when you link to another site?

Our websites contain links to other websites.  This privacy policy applies only to our sites, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information about you to any other site when you link to another non R D Avery site.

Access to your information

The information we hold will be accurate and up to date.  You can check the information that we hold about you by using our online portal e-mailing us at or by post to RD Avery Limited, New Road, Landford, Salisbury, Wiltshire SP5 2AZ.

Users 16 and under

We do not knowingly collect or solicit personal information from anyone aged 16 or under or knowingly allow such persons to provide us with their personal information without parent or guardian consent.  If you are aged 16 or under, please get the permission of your parent or guardian before using our website.  In the event that we learn we have collected personal information from anybody aged 16 or under and do not have the consent of a parent or guardian, we will delete that information as quickly as possible.  If you believe that we might have any information from or about anybody aged 16 or under without the consent of a parent or guardian, please contact 01794 323 296 (Monday to Friday, 0900 to 1700).

Information Security 

We use cloud based systems to process our data and, as such, this data may be processed outside of the EEA.  We adopt the Information Commissioners approved measures when we process outside of the EEA which means that all processing conducted in a location outside of the EEA is carried out in accordance with European Data Protection regulations.  If you require further information, please contact

By submitting your personal data, you agree to this transfer, storing or processing.  We will take all the steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you give to us is stored on our secure servers.  Any payment transactions will be encrypted.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.  Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your consent

By providing us with your personal data, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement, and you agree to allow us to share your details with other organisations that may fulfil your order or query on our behalf.

Changes to this privacy policy 

If this privacy policy changes in any way, we will put an updated version on this page.  Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances.

What if I do not agree with this privacy policy?

If you do not agree to our processing of your data in the manner outlined in the policy, please do not submit any personal data to us.

You can unsubscribe at any time by logging on to our online portal emailing or writing to R D Avery Limited, New Road, Landford, Salisbury, Wiltshire SP5 2AZ